• CIM Introductory Certificate in Marketing
• Marketing and the changing environment
• The market place and understanding competitors
• Understanding customers, who they are and how they buy
• Marketing tools - product, price, place and promotion
• Reinforcing the customer offer

• Criminology and theories used
• Criminal statistics
• UK Justice system
• Different forms of violence
• Crime and the Community

• Different Approaches to Psychology
• Theories of Emotion Stress and Anxiety
• Sensation and Perception
• The Reliability of Memory
• Parent-Child Interaction
• Social Perception

• Understand how children build relationships
• The importance of play
• Social and emotional development
• Child behaviour
• Social interaction

• Counselling
• Listening skills
• Crisis mediation
• Bereavement
• Stress problems

• The needs of children
• Early Childhood Development
• OFSTED Guidelines
• Registers needed
• Areas of development
• Excursions
• Health Care

• What is a Life Coach
• What makes an effective Coach
• In what areas can coaching be applied?
• Skills of the coach
• The Life Coaching process
• Practical Coaching
• Making a living from Coaching

• Personal development in hospitality
• Personal Development Plan and Aims and Objectives
• Receiving guests
• Customer satisfaction
• Physical environment
• Working within a team

• Professional development in Customer Relations
• Customer Care
• Handling complaints
• Communicating on the telephone
• Being an ambassador
• Receiving visitors and guests

• Professional development in personnel skills
• Initiating and maintaining accurate records
• The importance of recruitment and selection
• Self-development in the workplace
• Workplace communications
• Employment legislation

• Professional development in Retail operations
• Understanding Customer expectations
• Looking at Customer Impressions
• Handling Cash
• Health & Safety Laws
• Merchandising.

• Effective Business Management
• Recruiting staff
• Performance Management
• Evaluating your situation
• Time balance techniques

• Essentials of Communications
• Informal Communications
• Formal Communications
• Two-way Communication
• Presentations

• Business course for small business and self employment
• Getting started & raising finance
• Plan, build and maintain a successful business
• Develop entrepreneurial skills
• Prepare and present a business plan
• Management, sales, marketing, finance and human resources

• Information Technology and the Internet
• Web Browsing
• Multimedia on the Web
• Databases and Web Search Engines
• E-Mail and Personal Information Management
• Internet Services and Tools
• Internet Security
• IT Project Management

• Customer Service
• Personnel Administration
• Project Management
• Communications
• Training Administration

• Professional development in Travel and Tourism
• Succeed in the exciting world of travel
• Understanding the Travel and Tourism Industry and its structure
• Marketing
• Customer Service
• Travel Product
• Retail Travel Operations
• Business Travel
• Conferences, Exhibitions and Events
• Holiday Representatives

Become a Teaching Assistant - and discover the variety, challenge and special rewards of the classroom!

As you may know, the role and importance of Teaching Assistants has grown enormously in recent years. So much so, that in most schools they are now seen as having a vital part to play inside the classroom.

As a Teaching Assistant your job would be to support both the teacher and the pupils in the classroom setting. This could involve anything from carrying out simple administrative tasks, to carrying out learning tasks with a small group of children, to offering one-on-one support to a special needs pupil.

Depending on the age group you feel most comfy with, you can choose to work in either a primary or secondary school. And you can even choose to specialise in a particular area - such as numeracy, literacy, or IT.

If you like variety, and relish the challenge of helping children reach their full potential, then being a Teaching Assistant is a hugely rewarding career. And the good news is that our Teaching Assistant Certificate course is a great way to get started.

You don’t need any previous teaching or classroom experience before doing this training. But by the end of it you will be eligible for your ASET Level 2 Teaching Assistant certificate - a recognised and respected qualification.

If you’re planning a career in Child Care, here’s your chance to prepare for a wide range of roles.

Whether you’re planning to work in a nursery, crèche or pre-school setting, or in a nannying or babysitting environment, this course will serve as the perfect introduction to a fascinating subject and provide a sound foundation for your future career. That’s because it has been very carefully designed to give you a good all-round knowledge of the entire child care sector catering for children of any age from 0 to 11.

For instance, you’ll start by covering all you need to know about the current laws and regulations concerning child protection, children’s rights and health and safety. And then, with that foundation firmly in place, you’ll go on to gain a thorough understanding of everything involved in providing for children’s developmental and learning needs - from earliest childhood, right through to age 11.

By the end of your training you’ll have a keen appreciation of the role of learning and development in child care settings, and the legislative context in which child carers operate. You will also have a good understanding of the interpersonal skills child carers need to have, along with a good understanding of early education frameworks.

Thanks to its comprehensive nature, the general child care skills and knowledge you gain on this training will go on serving you throughout your career. Plus, you’ll earn a qualification - the NOCN* Level 3 Diploma in Child Care, Learning and Development - that will help you stand out when applying for jobs.